Enterprise Product Designer focused on complex workflows and operational software.

Hi, I'm John Mills.

For the past 10+ years I've been designing enterprise software at WiseTech Global, working across platform UX, workflow-heavy products, and large-scale design systems.

Case studies

Featured Case Study

Reimagining the entry point into CargoWise

Designing a modern operational homepage experience for CargoWise that improved navigation, surfaced critical workflow information, and supported the platform’s strategic evolution toward a more modern web-based ecosystem.

CargoWise Next login screen on a vivid purple branded background.

Role

Lead UX Designer

Timeline

2024–2026

Platform

CargoWise Next

Scope

Product strategy, information architecture, operational UX, dashboard design, navigation redesign, workflow optimisation

A strategic product transformation project focused on turning a neglected landing page into an operational command centre for a global enterprise platform.

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Featured Case Study

Optimising enterprise data tables for experts

Designing a scalable table system for CargoWise that balanced configurability, efficiency, and consistency across a highly complex logistics platform.

Display table concept showing a read-oriented table with filters, search, and grouping actions.

Role

Lead UX Designer

Timeline

2023–2025

Platform

CargoWise / Supply Design System

Scope

Research, strategy, interaction design, design systems, workflow optimisation

A flagship systems-thinking project focused on redesigning one of CargoWise’s most critical workflow surfaces without losing the power expert operators depend on.

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Featured Case Study

Reimagining a critical enterprise import workflow

Modernising the Advanced Data Automation Wizard to replace a legacy import experience, improve usability beyond feature parity, and remove a key dependency on the older Glow architecture.

Final ADAW import wizard screens showing column mapping and data preview.

Role

Lead UX Designer

Timeline

2024

Platform

CargoWise / Glow

Scope

User research, workflow design, information architecture, interaction design, usability improvements

A platform-wide migration initiative that turned a legacy importer replacement into a more efficient, understandable, and keyboard-friendly data import workflow adopted across CargoWise.

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Featured Case Study

Bridging design and implementation

Working first on the Glow platform and later on HRM gave me a rare end-to-end view of how enterprise products are designed, configured, delivered, and adopted in practice.

Diagram showing the Glow platform, Supply Design System, and supply web apps powered by Glow.

Role

Embedded UX Designer

Timeline

2015–2021

Platform

Glow Platform / Human Resources Management

Scope

Platform design, product design, implementation, information architecture, workflow design, platform adoption, knowledge sharing

A six-year journey across platform design and product delivery that built the technical literacy, implementation fluency, and knowledge-sharing habits needed to connect design strategy with operational reality.

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About

A lot of my work has involved improving complex operational workflows without losing the flexibility and efficiency expert users rely on.

I enjoy untangling messy systems, improving the way information is structured, and designing tools that help people work faster and make better decisions.

My background in development still heavily influences how I work today, especially when collaborating closely with engineers and designing systems that need to scale across large products.

Illustration representing the about section
Experience

Senior UX Designer

Wisetech Global2023 - 2026

Leading platform-level UX initiatives across CargoWise with a focus on enterprise workflows, operational tooling, and scalable design systems. My work has included large-scale projects such as the redesign of the CargoWise data table experience, CargoWise Next, AI-assisted workflows, keyboard shortcut systems, and operational bulk action tooling. A large part of the role involves balancing usability with the flexibility and efficiency required by expert users operating within highly complex logistics environments.

UX Designer

Wisetech Global2019 - 2023

Worked as an embedded designer across multiple enterprise product teams including HRM, CRM, and Contracts & Allocations. I collaborated closely with product managers, developers, and operational users to modernise legacy desktop workflows for the web, improve usability across complex systems, and design workflow-heavy enterprise tooling. This role significantly deepened my experience in systems thinking, workflow optimisation, user research, and implementation-aware product design.

UX Designer / Developer

WiseTech Global2018 — 2019

Worked across both UX design and front-end development during a period where WiseTech’s internal design capability was still rapidly evolving. I helped drive UX improvements across enterprise web and desktop applications while also implementing designs directly within the product. The role involved collaborating closely with developers and the small design team, mentoring interns, prioritising UX enhancement work, and helping establish more consistent design practices across the platform.

Developer

WiseTech Global2017 — 2018

Worked across both web and desktop enterprise applications within WiseTech’s Glow platform, contributing to front-end feature development and workflow improvements. During this period I increasingly collaborated with WiseTech’s early UX function and gradually became more involved in interaction design and usability-focused work alongside implementation. The role helped shape the bridge between my technical background and eventual transition into product and UX design.

Associate Developer

WiseTech Global2015 — 2017

Started my career at WiseTech Global working across enterprise web and desktop applications while building strong technical foundations in large-scale operational software systems. I worked with HTML-based web technologies alongside WPF/XAML desktop development and gained experience collaborating with developers, product managers, and the company’s early UX team. This period established my understanding of complex enterprise environments and the realities of building software at scale.

Part-Time Intern

ACS Foundation2014 — 2015

Worked across event coordination, marketing, graphic design, and digital content support for the ACS Foundation’s ‘Big Day In’ student technology career events held at universities across Australia. My role involved coordinating volunteers, supporting event logistics, hosting live sessions for large student audiences, and assisting with marketing and website updates. The experience helped develop strong communication, organisation, and stakeholder coordination skills early in my career.

Speaking
Preview image for the Tables of Many Talents featured case study video

After spending the better part of a year researching and redesigning enterprise data tables, I was invited to speak about the work at the inaugural Into Design Systems conference in Sydney.

Education

University of Technology, Sydney

2012 - 2015

Bachelor of Science in Information Technology Diploma of Information Technology Professional Practice

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